Delivery & Performance Lead — Hybrid Operations

AWD online is seeking an Operations Manager / Service Delivery Manager in Gloucester to lead operational teams through a major transformation. You will use data to set priorities, allocate resources and improve service delivery, coaching managers and embedding continuous improvement across the organization.

The role emphasizes senior leadership, stakeholder engagement, and delivering sustainable change with a mix of on-site and remote work. A strong pension and generous benefits support the role.

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