Company: Sword Group
Location: Glasgow
Job Description:
Sword Group is seeking a Service Delivery Analyst in Glasgow to ensure services to customers and internal users are delivered effectively and meet agreed SLAs. The role involves handling escalations as part of a Service Now upgrade and coordinating cross-functional teams to resolve issues.
You will monitor service performance, produce governance dashboards, and drive continuous service improvement while building strong relationships with customers and suppliers.
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Posted: October 21st, 2026