Global Delivery Assurance Lead, Learning Creation

MSD is seeking an Associate Director – Delivery Assurance, Learning Creation to lead end-to-end governance of Learning Creation services across demand, intake, workflow, and supplier execution. You will monitor performance against SLAs and KPIs, manage escalations, drive continuous improvement, and align with the global HR operating model in a hybrid, international environment.

This senior role requires global leadership, strong stakeholder management, and proven success with third-party

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