Supporter Care Leader – Hybrid Role in London, Impact

Mind is recruiting for a Supporter Care Manager to lead Mind’s Supporter Care team. This role is the first point of contact for supporter queries via telephone and email, delivering an excellent supporter experience.

Based in our London office with a hybrid arrangement, you will attend the office two days per week and shape the operational plan, KPIs and escalation procedures while upholding data protection and safeguarding standards.

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