AI-Driven Service Design Lead — Discovery to Roadmap

Greenpark is seeking a Service Design Lead – AI-Enabled Operations to drive the discovery phase of a content studio transformation for a pharmaceutical client. You will embed within the client team, shaping the case for change and a broader operating model incorporating AI responsibly.

You will lead interviews, map processes and create actionable roadmaps, delivering stakeholder-ready insights and a phased transition plan with governance and change management at its core.

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