Head of Learner Support & AI Platform Build

Multiverse is seeking a Support Manager to design and own the end-to-end support operating model, ensuring strong learner, coach, and employer experiences. You will lead Intercom configuration, coordinate with Professional Services, and drive the long-term performance of support across a multi-stakeholder ecosystem.

This role requires extensive experience in support design, stakeholder management, and data-driven decision making, with a track record of delivering scalable processes in a

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