ICT Helpdesk Technician: Level-1 Support & Quick Fixes

The ICT Helpdesk Technician at South Ayrshire Council provides Level 1 user support for the ICT helpdesk, handling requests across face-to-face, telephone, email and online channels. You will analyse and either resolve or escalate requests rapidly, and may undertake ICT project tasks as assigned.

Based in Ayr, you will work from an office location as part of a team delivering reliable IT services to council staff, with PVG scheme requirements and potential costs to consider.

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