Role Overview
As a strategic Digital Solutions Account Manager, you will be responsible for managing a portfolio of approximately 40–60 clients across private and/or public sectors. This role is focused on driving platform adoption, uncovering future IT projectsand ensuring Probrand’s digital-first solutions are embedded in the customer’s procurement processes.You will act as a trusted advisor to your clients, promoting the use of our platform, identifying key IT initiatives scheduled for delivery in the next 12–24 months, and working closely with our vendor and supply chain partners to register and scope high-value opportunities.
Key Responsibilities
- Client Engagement & Platform Advocacy
- Build strong relationships with key contacts across to understand their IT needs and procurement strategies.
- Proactively engage with clients to promote the value of the Probrand Procurement Platform (PPP) and encourage widespread adoption.
- Deliver tailored demonstrations of the digital platform.
- Account Management & Growth
- Manage a portfolio of circa 40–60 active accounts with regular touchpoints and engagement plans.
- Maintain detailed account profiles including decision-makers, stakeholders, IT roadmaps, total IT spend and historical spend data.
- Identify and qualify IT projects and refresh cycles with a value of £10k+ revenue, scheduled within 12–24 months.
- Adopt our Transactional Big Deals process, register strategic opportunities with vendors, work in collaboration with key stakeholders and manage deal progression through to closure.
- Forecast and report on growth within accounts, providing accurate pipeline visibility and performance insights.
- New Client Acquisition & Business Development
- Actively hunt for new business opportunities, prospecting and generating leads to expand Probrand’s client base.
- Identify and target potential clients within both existing and new markets.
- Develop and implement strategies for acquiring new accounts.
- Build and maintain a pipeline of prospective clients.
- Project Scoping & Collaboration
- Collaborate with clients and vendors to scope technical and commercial requirements for strategic deals.
- Engage internal technical consultants, the Supply Chain team, and partner managers as needed to shape and refine propositions.
- Sales Execution & Administration
- Oversee and manage BAU (business-as-usual) transactions, ensuring attention to detail and timely delivery.
- Maintain accurate and up-to-date records in CRM for forecasting, reporting, and pipeline visibility.
- Meet and exceed individual KPIs including engagement activity, pipeline value, and gross profit and revenue contribution.
- Drive cross-selling of additional services including Probrand own services and third-party offerings.
Skills & Experience Required
A positive, proactiveand growth-oriented attitude is essential. We are looking for individuals who are motivated, adaptableand demonstrate a hunger for learning and professional growth. The ideal candidate will show a strong desire to embrace new challenges, continually improveand adopt a digital-first strategy in all aspects of their work.Strong ability and enthusiasm to learn, adoptand promote digital solutions. You should demonstrate a passion for digital transformation, with the ability to drive change through the use of innovative technology in the IT procurement process.Ability to quickly absorb new concepts, productsand technologies. Demonstrating an eagerness to stay ahead of the curve with digital trends and applying them to meet customer needs.Confident in delivering product demonstrations and articulating technical and business benefits.Strong communication and interpersonal skills, with the ability to build trust and rapport quickly.Able to work independently to manage time and priorities across a dynamic account portfolio.High attention to detail and good discipline with CRM/sales systems.Previous experience in an internal account management or IT sales role.A good understanding of IT product categories, vendor ecosystemsand procurement processes would also be an advantage.
Why Join Probrand?
- Join a digitally innovative and rapidly growing IT solutions company with a unique value proposition.
- City centre office including an onsite café, free access to gym and shower facilities.
- Access to best-in-class sales tools and training.
- Clear progression path into Strategic Account Director or Sales Leadership roles.
- Uncapped performance-based commission.
- Supportive, collaborative culture with ongoing development opportunities.
- Comprehensive benefits package including private medical insurance, pension scheme, holiday trading, life insurance, EAP, discountedtech, electric car salary sacrifice scheme, hybrid working.
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