Validations Lead | Policy Quality & People Leadership

Prima in Manchester is expanding its UK Customer Care operations and seeks a Validations Lead to drive efficient, accurate, customer-centric policy validation. You will mix hands-on operational leadership with team mentorship to raise performance and service quality.

You will balance day-to-day people management with active case handling while maintaining high standards, pushing KPIs, and building a trusted, collaborative team culture across the hub.

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