AI-Driven Contact Centre Team Lead (12-Month Cover)

Holiday Extras is seeking a Contact Centre Team Manager to lead a team of around 15 agents in the Distribution team. You will coach, develop and motivate the team, using data and AI tools to improve performance, and ensure epic service across live chat, email and voice channels.

You will foster a culture of learning, experimentation, and continuous improvement, aligning with HX strategy and working patterns that include flexible shifts within opening hours.

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