Senior Service Assurance & Performance Lead

The Senior Service Assurance Manager at Marks & Spencer is a key role within D&T, delivering service management assurance across assigned Tribes. Embedded within the D&T Tribes, you will link Service Management with Tribe members to ensure IT services meet business SLAs for Operations and Stores.

You will champion ITIL4, DevOps and SecOps as integrated frameworks, monitor performance, lead root cause analysis and drive improvements with Tribe leaders to balance velocity with stability and risk

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