Customer Care Manager – Homebuilder

TSR Nottingham Ltd is seeking an experienced Customer Service Manager to lead the regional customer care function for our housebuilding operations. You will manage a team, drive service standards and ensure a smooth post-purchase experience for new homebuyers.

The role requires strong leadership, excellent communication and a proactive approach to resolving defects, coordinating with site teams and subcontractors, and maintaining quality records and KPI delivery.

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