Support Team Lead & Customer Success Coach

Klipboard, formerly Kerridge Commercial Systems, is seeking an experienced IT Service Delivery Manager to lead our Helpdesk and ensure high-quality support. The role centers on motivation, training, KPI delivery and escalation management across locations, aligned with our hybrid work policy.

You will maintain knowledge of supported applications, monitor SLAs, and drive continuous improvement. Building relationships across departments, you will craft strategy, report on customer satisfaction, and

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