Customer Success & Operations Specialist *£40k *Hybrid

Customer Success & Operations Specialist

Are you passionate about delivering an exceptional customer experience whilst keeping operations running smoothly behind the scenes?

Hours: 8.30am to 5pm – Monday to Friday – Hybrid (1 day from home)

Location: Large modern building with on-site parking and modern kitchen facilities

Salary: £35K- £40K

• 25 days holiday
• health insurance
• pension
• 2 annual conferences
• parking
• hybrid working

Our client, a market-leading medical business, is looking for a proactive and highly organised Customer Success & Operations Coordinator to join their small but mighty UK division in Chessington.

Main responsibilities include:

• Act as the primary point of contact for enquiries, delivering a first-class customer experience
• Manage customer orders, equipment requests, service contracts, hire agreements and repairs through SAP system and (url removed)
• Monitor open orders and maintain accurate customer, inventory and order records.
• Coordinate stock purchasing and inventory activities
• Coordinate equipment dispatch, returns and availability with the warehouse.
• Monitor equipment utilisation and support forecasting activities.
• Work alongside service engineers and collaborate with service teams
• Prepare and distribute monthly operational and performance reports.
• Maintain accurate reporting on stock levels, order status and equipment utilisation.
• Support continuous improvement initiatives and identify opportunities to enhance efficiency.
• Assist the Business Unit Manager with sales and performance reporting.
• Contribute to Standard Operating Procedures (SOPs) and Quality Management System (QMS) compliance.

What We Need:

• Previous experience within Customer Success, Customer Service, Operations, Service Coordination, Supply Chain or Sales Support.
• Experience using SAP or a similar ERP system.
• Strong Excel skills with the ability to analyse and report on data.
• Ability to manage multiple priorities in a busy environment.
• Experience using (url removed) or similar project management systems would be advantageous.
• Experience within medical, healthcare, logistics or technical product environments would be beneficial, but not essential.

Why Join?

• Join a globally recognised and innovative organisation.
• Be part of a collaborative and supportive team.
• Gain exposure to operations, commercial reporting and customer success activities.
• Play a key role in improving customer experience and business performance.
• Enjoy excellent benefits, professional development opportunities and a positive team culture.

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