Workshop & Technical Support Engineer – Refrigeration / Process Cooling
Location: Tamworth
Salary: Competitive, dependent on experience
Working Hours: 37.5 hours per week, Monday to Friday, with additional hours as required. Early finish at 2:30pm on Fridays.
An established engineering business is looking for a hands-on Workshop & Technical Support Engineer to join its team, specialising in process cooling and refrigeration equipment.
This is a varied role combining practical workshop engineering with technical troubleshooting, customer support, equipment testing and repair coordination. You’ll be responsible for ensuring equipment is serviced, repaired and refurbished to a high standard, while supporting customers and field engineers with technical issues.
The position offers the opportunity to develop your technical expertise, contribute to workshop improvements and build a long-term career within a specialist engineering environment.
Key Responsibilities
Workshop Engineering & Equipment Repairs
- Diagnose faults, service, repair and refurbish refrigeration and process cooling equipment.
- Work on customer-owned, rental, loan and trial equipment returned to the workshop.
- Carry out routine and urgent repairs, ensuring equipment meets required quality and performance standards.
- Test equipment before release and ensure all work is completed safely, efficiently and within agreed budgets.
Workshop Coordination & Planning
- Maintain the workshop schedule, prioritising jobs to meet deadlines and customer requirements.
- Coordinate parts, resources and workloads alongside the Engineering Manager.
- Arrange additional technical support where necessary and ensure completed work is properly signed off.
- Contribute to the ongoing improvement of workshop processes, facilities and testing equipment.
Repair Assessments & Commercial Support
- Assess damaged or faulty equipment and identify the work required.
- Prepare accurate estimates for labour, parts and repair costs.
- Provide technical information to the sales team to support quotations and customer approvals.
- Ensure work is completed within agreed costs and commercial parameters.
Quality, Safety & Administration
- Maintain accurate service, repair, refurbishment and testing records.
- Record faults, parts used, work completed and final inspection results.
- Follow health and safety procedures and maintain a clean, safe and organised workshop.
- Use company CRM and service management systems to record activities and maintain accurate customer information.
- Handle confidential information appropriately and keep technical knowledge up to date through training and development.
What We’re Looking For
- Proven experience servicing, fault-finding and repairing refrigeration or process cooling equipment.
- Good working knowledge of refrigeration systems, components and associated equipment.
- Valid F-Gas certification appropriate to the work undertaken.
- Relevant mechanical, electrical or refrigeration qualifications, such as City & Guilds, or equivalent practical experience.
- Experience in a similar engineering, workshop or technical service support position; ideally two years or more.
- Ability to read and interpret technical drawings, including electrical schematics.
- Strong diagnostic and problem-solving skills, with a practical, methodical approach.
- Good organisational skills and the ability to manage competing priorities and deadlines.
- Confident communication skills, with the ability to support customers and engineers remotely.
- Commercial awareness when assessing repairs, estimating costs and managing workshop budgets.
- Competent IT skills, including Microsoft Word, Excel, Outlook and service management systems.
- A collaborative approach when working with Engineering, Service, Sales and Purchasing teams.
Above all, you’ll be a technically minded engineer who takes pride in delivering quality workmanship, solving problems and providing excellent customer service.
Ideal Candidate
You’ll enjoy a hands-on engineering role but also be comfortable speaking with customers, supporting field engineers and helping coordinate workshop activities. If you have a strong refrigeration background, enjoy fault-finding and want a role offering variety, responsibility and long-term development, this could be an excellent next step.
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