Member Support Team Leader – Elevate Member Experience

David Lloyd Clubs is seeking a Membership Support Team Leader to drive a team of Member Support Advisors, delivering world-class service to our members. You will report into the Member Support Operations Manager and ensure the team has the skills and knowledge to excel.

You will resolve high-level escalated member queries by monitoring team performance and overseeing the delivery of daily, weekly, and monthly KPI targets. Shifts may vary, including mornings, evenings, and weekends.

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