Senior 3rd Line Service Desk Engineer – Incident Leader

The HBP Group is seeking a Senior Service Desk Engineer (3rd Line) in Scunthorpe to own and resolve high-priority escalations, lead investigations, and coordinate across Microsoft, networking and cloud technologies. You will travel to customer sites and act as the senior technical contact during major incidents.

The role demands strong troubleshooting and communication skills, with a track record in business-critical environments and a willingness to travel as needed.

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