Business Excellence Manager

Purpose of the Role

We areseeking a Business Excellence Manager to drive continuous improvement, standardisation and operational performance across the business.

Working closely with operational leaders, the Innovation Manager and the Head of Business Change, you will help improve productivity, delivery certainty and business performance by ensuring lessons learned, best practice and effective processes are consistently applied across our projects, frameworks and functions.

This is a key leadership role focused on helping us continually improve how we work, enabling predictable, efficient and high-quality project delivery.

Key Responsibilities

• Lead Business Excellence and continuous improvement initiatives across MWH Treatment.
• Drive process optimisation and standardisation to improve consistency, efficiency and delivery performance.
• Analyse performance data, trends and operational feedback to identify improvement opportunities.
• Develop and maintain performance dashboards, KPIs and reporting tools that support informed decision-making.
• Capture and share lessons learned and best practice across projects, regions and functions.
• Support the development and improvement of business management systems, standards and governance processes.
• Partner with operational leaders to deliver measurable performance, productivity and margin improvements.
• Provide strategic insight and performance reporting to senior leadership teams.

Essential Criteria

• Significant experience leading Business Excellence, Operational Excellence, Continuous Improvement or performance improvement programmes.
• Proven ability to improve productivity, efficiency, quality or financial performance through structured improvement initiatives.
• Strong knowledge of Lean, Six Sigma, process improvement or related methodologies.
• Experience developing performance measures, dashboards and KPI reporting frameworks.
• Strong collaboration and influencing skills, with the credibility to work alongside operational teams to deliver practical and sustainable improvement.
• Strong analytical skills with the ability to translate data into practical business improvements.
• Excellent stakeholder management and influencing skills, with the ability to engage senior operational leaders.

Desirable Criteria

• Experience within the water, utilities, engineering, construction or infrastructure sectors.
• Lean Six Sigma Black Belt or equivalent Continuous Improvement qualification.
• Knowledge of ISO management systems and governance frameworks.
• Experience using business intelligence, performance reporting or dashboarding platforms.
• Experience delivering improvement initiatives linked to business benefits, productivity gains or margin improvement.

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