ICQA Team Manager

Overview

As ICQA Team Manager, you will lead a three-pillar operation (Purchasing, Communications and Inventory) to maintain stock accuracy, drive purchasing efficiency, and ensure clear cross-team communication. You will act as a systems support liaison, optimize processes, and guide a high-performing team through change. Based at the Hinckley warehouse, you’ll partner with cross-functional teams to align ICQA activity with broader business goals and continuously improve data-driven performance.

Responsibilities

• Lead day-to-day activities across Purchasing, Communications and Inventory functions
• Oversee end-to-end inventory control for stock accuracy and availability
• Oversee purchasing activity ensuring accurate and up-to-date orders
• Collaborate with Procurement to monitor service performance and improve purchasing processes
• Manage inventory, purchasing and operational communication systems and data
• Monitor system performance and coordinate with technical support
• Track and improve ICQA KPIs and operational efficiency
• Coach and develop team members and drive continuous improvement
• Lead change initiatives and embed new processes/systems
• Collaborate with warehouse, operations, logistics, procurement and cross-functional teams
• Ensure regulatory, quality and safety standards are followed

Key requirements

• Proven experience in inventory control, purchasing or similar operational environment
• People management or team leadership experience
• Experience with operational systems, data, and issue resolution
• Experience managing KPIs and using data to drive improvement
• Ability to lead through change and adapt to new processes
• Excellent organisational, interpersonal and communication skills
• Ability to analyse information and translate insights into action
• Comfort with a fast-paced, changing environment
• Leadership and collaboration across teams

• collaborative
• data-driven
• results-oriented
• operational systems knowledge
• data analysis and KPI tracking
• systems and data troubleshooting

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