Deputy Director of Emergency Operations Centre

Overview

In this role you will provide strategic and operational leadership for London’s 24/7 Emergency Operations Centre, ensuring safe, effective and resilient call handling, dispatch, triage and clinical processes. You will drive performance, quality, workforce development and transformational change across a large multidisciplinary team. Working with system partners and clinical leaders, you shape urgent and emergency care delivery and governance during major incidents and periods of high demand. This is a high-impact, senior leadership role at the heart of London’s emergency care network.

Responsibilities

• Provide strategic and operational leadership for the EOC and its services
• Lead delivery of operational performance, quality, workforce and financial objectives
• Develop and implement the EOC’s strategic, business and transformation plans
• Lead workforce planning, organisational development and succession planning
• Ensure robust governance to manage risk, patient safety and service quality
• Collaborate with system partners to improve patient pathways and outcomes
• Provide executive leadership during major incidents and high-demand periods
• Deputise for the Director at local, regional and national forums
• Lead service redesign, innovation and technology-enabled improvements
• Foster a culture of inclusion, accountability, continuous improvement and staff engagement

Key requirements

• Master’s degree or equivalent senior leadership experience
• Significant senior leadership experience in a complex NHS/healthcare/operational environment
• Experience leading large multidisciplinary teams and services
• Evidence of delivering operational performance, transformation and service improvement
• Experience of strategic workforce planning and organisational development
• Strong governance, risk management and patient safety knowledge
• Experience of financial and resource management
• Excellent stakeholder engagement and partnership skills
• Experience of managing organisational change and developing high-performing teams
• Ability to participate in strategic on-call and major incident arrangements

• stakeholder engagement
• leadership
• collaboration
• governance and risk management
• performance management
• workforce planning

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