Retail Client Services Manager – Italy

Overview

In this role, you will act as the primary liaison between the UK Hub, the local market client, and in-market partners to deliver seamless client campaigns and service. You’ll drive performance and retail execution across your market portfolio using your language skills and commercial focus. The position emphasizes cross-market collaboration, budget and KPI tracking, and identifying growth opportunities across the EMEA Hub. This is a hands-on client-management role that shapes campaign delivery and stakeholder communications.

Pay / Benefits

• Competitive salary 44,000 – 55,000 per annum
• Bonus up to 20%
• Company sick pay
• Life assurance: 4x annual salary
• Discounts and perks across partner brands
• Development opportunities

Responsibilities

• Act as the key link between the UK Hub, market client and in-market partner agency
• Manage client campaigns, requests, projects and end-to-end service delivery
• Provide clear client updates and stakeholder communication in the relevant market language
• Track budgets, SLAs and KPIs to drive commercial excellence and service improvement
• Influence, inspire and collaborate across teams, agencies and client stakeholders
• Identify growth, innovation and best-practice opportunities across the EMEA Hub

Key requirements

• Fluent in English & Italian, both written and verbal
• Previous account management or customer-facing experience, ideally across European markets
• Able to travel and stay away from home in market for much of the working week (1-3 nights)
• Strong commercial awareness, critical thinking and confidence managing budgets and KPIs
• Excellent relationship building across multicultural, multi-market teams
• Proactive, resilient and able to manage multiple projects, priorities and stakeholders

• relationship-building
• proactivity
• resilience
• budget management
• KPI tracking
• project management

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