Senior Delivery Engineer

Overview

In this role within Client Education, you will help customers transition from hx-led delivery to independent execution, focusing on enablement and advisory work. You’ll collaborate with Product to accelerate adoption of new enhancements and shape the Developer+ program as it grows. Expect to run workshops, review code, and document repeatable delivery processes that scale with AI-enabled insurance tech. You’ll act as a technical voice for customers and help turn feedback into product improvements. This is a hands-on role at the intersection of engineering, education, and customer success that drives tangible value for insurers and partners.

Pay / Benefits

• 5,000 training and conference budget
• 33 days of holiday (including bank holidays)
• Pension scheme
• Mental health support
• Private healthcare insurance
• Cycle to Work Scheme

Responsibilities

• Move customer teams from hx-led build to independent delivery with advisory focus
• Ensure engagements follow a prescribed path and align with customer build stages
• Deliver structured enablement sessions on architecture, best practices, testing and deployment
• Conduct code reviews aligned to standards and evolve model development practices
• Provide drop-in support tailored to build stage and resolve issues during sessions
• Make Developer+ repeatable by documenting delivery and using AI to scale capacity
• Translate delivery insights into hx Academy content prioritised by real-world findings
• Represent the voice of the customer to Product, feeding back recurring friction on a regular rhythm

Key requirements

• Shipped and maintained production-grade Python code in complex or data-heavy environments
• Pricing and modelling judgement with insurance/actuarial context a plus
• Developed strong technical enablement and documentation skills
• Coached customer teams to work independently
• Owned and directed delivery processes with transparency
• Displayed credibility across developers, actuaries, partners and internal stakeholders

• Effective communication across diverse stakeholders
• Ownership and self-direction
• Coaching and enablement mindset
• Python production code including testing and deployment
• Model lifecycles and data-heavy environments
• Pricing and modelling for insurance contexts

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