Complex Care Coordinator
Location: West Midlands (HQ Office-Based with Regional Field Visits)
Salary: Up to £35,000 per annum
Position Type: Full-Time, Permanent
Key Requirement: Valid UK Driving Licence and access to own vehicle
About the Client
Kathryn Rose Consultancy is proud to partner of a fastest-growing healthcare and community support providers in the West Midlands. Delivering specialist 24-hour clinical care spanning Complex Care, Domiciliary Services, and Learning Disabilities, our client supports adults and children managing long-term health conditions such as spinal injuries, acquired brain injury, tracheostomies, PEG feeding, and ventilation.
To support their continued growth, we are searching for a Complex Care Coordinator to join their West Midlands head office.
The Role
This is a versatile, dual-function position combining core rota management with hands-on field supervision. It is ideally suited to a proactive professional who enjoys a fast-paced environment, varied daily responsibilities, and building strong working relationships with both care teams and clients.
Key Responsibilities
- Roster Management: Build, monitor, and maintain efficient care staff schedules to guarantee 100% shift coverage across all client packages.
- Field Supervision & Support: Lead staff supervisions, annual appraisals, and team meetings to maintain high clinical standards.
- Operational Communication: Maintain daily contact with service users, care staff, and internal teams to ensure seamless service delivery.
- Onboarding & Compliance: Assist in onboarding new care team members, ensuring all personnel files meet strict regulatory standards.
- Reactive Problem-Solving: Manage last-minute schedule changes, cancellations, and urgent gaps with a calm, effective approach.
- Multidisciplinary Collaboration: Represent the service alongside Clinical Leads and the Complex Care Manager in MDT meetings, reviews, and commissioner communications.
- Governance & Quality: Assist with safeguarding cases, incident reporting, and service quality enhancements.
- Out-of-Hours Support: Participate in a shared on-call rota (typically 1 weekday evening per week and 1 weekend in every 3 to 4 weeks).
What We Are Looking For
- Industry Background: Minimum 1 year of experience in care coordination, field care supervision, or team leading within a complex care environment.
- Compliance Knowledge: Sound understanding of CQC regulations, safeguarding protocols, and person-centred care delivery.
- Transport: Full UK Driving Licence and own reliable transport (essential for regular field visits across the region).
- Core Competencies: Outstanding organisational skills, strong multi-tasking abilities, and a calm demeanor under pressure.
- Flexibility: Willingness to occasionally adapt working hours (e.g., early starts or late finishes) to resolve critical care gaps when necessary.
Rewards & Package
- Competitive basic salary up to £35,000 per annum
- Free on-site parking
- Company Pension Scheme & Employee Discount Perks
- Comprehensive ongoing training and CPD opportunities
- Clear career progression pathways into senior management and clinical leadership roles
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