Customer-Focused IT Service Desk Analyst (Flexible Hours)

East Suffolk Council’s Port Health Authority is seeking a Service Desk Analyst to be the first point of contact for ICT incidents and service requests. You will deliver customer service, guidance, and technical support across channels by following established instructions and documentation.

You will contribute to the IT services team with a proactive approach to ensure the ICT infrastructure enables SCPHA and its customers to work effectively, handling ownership and timely resolution of

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