Operations Quality Assurance Manager – Internal Applicants Only
Closing Date: 30 October 2026
Ready for your next challenge?
We’re pleased to open an exciting opportunity for an Operations Quality Assurance Manager to join the QA team. This role plays a key part in ensuring high-quality standards across our operations, supporting continuous improvement initiatives, and helping deliver positive outcomes for both clients and colleagues.
About the role
As Operations Quality Assurance Manager, you’ll lead the day-to-day delivery of the QA function, ensuring workloads are effectively managed and quality standards are consistently maintained. You’ll use management information, root-cause analysis and quality findings to identify trends, address issues and support meaningful operational improvements.
You will also play a key role in developing and coaching the QA team, supporting their growth while promoting a culture of accountability, consistency and continuous improvement.
Key responsibilities:
- Lead, coach and develop the Quality Assurance team.
- Oversee operational workloads, ensuring work is prioritised and delivered in line with agreed service standards.
- Use quality insights, management information and root-cause analysis to identify trends and opportunities for improvement.
- Develop recovery plans for operational issues and backlogs, ensuring risks are appropriately managed.
- Work with stakeholders across the business to improve processes, controls and client outcomes.
- Provide clear reporting, insight and recommendations to senior stakeholders.
- Drive a culture of quality, accountability and continuous improvement.
- Ensure operational activities are documented, reviewed and completed consistently.
- Support the implementation of process, system and control improvements across the business.
You’ll ideally have:
- Strong financial services administration experience.
- The ability to motivate, support and positively influence others.
- A collaborative approach and the confidence to build relationships with stakeholders across the business.
- Strong analytical and problem-solving skills, with the ability to turn insight into practical action.
- Excellent planning and organisational skills, with the ability to manage competing priorities.
- A proactive mindset and willingness to take ownership of challenges and opportunities.
- A passion for quality, continuous improvement and delivering positive client outcomes.
We’re open to applications from individuals who may not have held a formal leadership position previously but can demonstrate the qualities, behaviours and ambition needed to successfully lead and develop a team.
Interested?
As part of our commitment to supporting career development and internal mobility, we encourage colleagues looking for their next challenge within the business to explore this opportunity.
Closing Date: 30 October 2026.
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