Information Systems Specialist Telephony

Overview

Join Sheffield City Council on a digital transformation journey to modernise public services. You will be the subject matter expert for Storm Contact Centre telephony, corporate mobile devices, and Intune/Teams telephony, shaping scalable digital solutions. You’ll lead complex development and drive service improvements across integrations, automation, and self-service. This role offers significant impact on frontline service delivery and resident experience. You will collaborate across teams to deliver secure, accessible, and innovative customer journeys.

Pay / Benefits

• flexible working opportunities
• generous holiday entitlement

Responsibilities

• Act as SME for Storm Contact Centre telephony, corporate mobile devices, Microsoft Intune and Teams telephony; set technical standards and provide authoritative guidance
• Lead complex Corporate Telephony development, configuration and support
• Develop advanced digital services using Telephony tools, Google Dialogue Flow and related technologies
• Design, build and support integrations between internal and external IT systems
• Investigate and resolve complex technical issues across call treatments and integrations
• Design, build and support Mobile device builds on Intune for Android and iOS
• Translate business requirements into technical solutions, plans and deliverables
• Manage assigned developments through planning, build, testing, implementation and post-deployment support
• Work with project teams, service areas, suppliers and technical colleagues to deliver transformation and service improvements
• Ensure solutions comply with security, accessibility, data protection, architectural and governance requirements
• Drive continuous improvement by enhancing processes, automation, integrations and customer experience
• Support knowledge sharing and adoption of consistent development standards and practices

Key requirements

• Advanced Telephony development, configuration and administration
• Experience developing Mobile Device management builds on Intune
• Proficiency in system integrations
• Strong troubleshooting, problem-solving and root cause analysis
• Ability to design scalable, maintainable and supportable digital solutions
• Experience managing development activities through full lifecycle (planning to implementation)
• Strong stakeholder engagement and ability to explain complex technical concepts to non-technical audiences
• Ability to translate business requirements into practical technical solutions
• Knowledge of accessibility standards, information security, data protection and change control processes
• Strong organizational skills to manage priorities, risks and deadlines
• Commitment to innovation, continuous improvement and knowledge sharing

• Strong stakeholder engagement and communication
• Ability to explain complex technical concepts to non-technical audiences
• Organisational skills and ability to manage competing priorities
• Advanced telephony development, configuration and administration
• Intune mobile device management for Android and iOS
• System integrations

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