We are recruiting an IT Service Desk Analyst to join an established IT support team on an initial three-month contract.
This is an excellent opportunity for an IT Support Analyst with hands-on experience providing 1st and 2nd line technical support in a busy, customer-focused environment.
You will be responsible for supporting end users, resolving technical issues, managing service requests and ensuring a high standard of IT support across the business.
Key Responsibilities
- Provide 1st line and some 2nd line IT support to end users via telephone, email and service desk ticketing systems.
- Diagnose and resolve hardware, software and connectivity issues.
- Support Windows desktops, laptops, mobile devices and printers.
- Administer user accounts, passwords and security groups within Active Directory.
- Support Microsoft 365 applications and user environments.
- Assist with Microsoft Intune and mobile device management.
- Manage IT incidents and service requests, ensuring timely resolution or escalation.
- Support user onboarding and offboarding processes.
- Maintain accurate records of incidents, assets and technical documentation.
- Provide clear, professional communication to end users throughout the resolution process.
- Assist with occasional onsite technical support where required.
Skills and Experience Required
- Previous experience working in an IT Service Desk, Helpdesk or IT Support Analyst position.
- Good knowledge of Windows operating systems and desktop troubleshooting.
- Experience supporting Active Directory and Microsoft 365.
- Familiarity with Microsoft Intune or other device management solutions.
- Experience using an IT ticketing system.
- Good understanding of basic networking and connectivity troubleshooting.
- Excellent communication and customer service skills.
- Ability to prioritise incidents, take ownership of issues and work independently.
Desirable Skills
- ITIL knowledge or certification.
- Experience providing 2nd line support.
- Previous experience with enterprise applications.
- Experience supporting users across multiple locations.
The Opportunity
This is an initial three-month contract within an established IT environment, offering the opportunity to work alongside an experienced support team.
We are particularly interested in candidates who are practical, approachable, customer-focused and comfortable resolving everyday IT issues.
Applicants should be based within a reasonable commuting distance of the Derby, Nottingham and Loughborough area.
#J-18808-Ljbffr…