Senior Business Analyst

Overview

In this role you will lead business analysis within a user-centred design context, shaping solutions that solve real user problems. You’ll work across a multidisciplinary team to translate user research into actionable requirements and guide Agile delivery. You will coach peers, drive workshops, and maintain strong stakeholder relationships to ensure outputs align with client goals. This is a hands-on leadership position focused on shaping service design and data-informed decisions that deliver meaningful impact.

Pay / Benefits

• Contributory Pension Scheme
• 25 Days Holiday plus UK Public Holidays
• Perkbox access
• Critical illness cover
• Life assurance / death in service cover
• Volunteer days

Responsibilities

• Collaborate with designers to prototype and test early product versions solving user problems
• Create and refine visual maps (user journeys, process flows) to reveal current landscapes and actionable improvements
• Translate user research into user stories with clear acceptance criteria
• Lead workshops with teams and clients to align goals and solutions
• Build and sustain stakeholder relationships and promote user-centred design practices
• Collaborate with Product Owners and Delivery Managers to prioritise the backlog
• Identify and apply appropriate Agile processes and measure outcomes
• Coach and mentor colleagues and contribute to Hippo’s BA community of practice

Key requirements

• Expertise in business analysis within a user-centred design environment
• Ability to work with designers, influence research planning, and challenge research methods
• Familiarity with service design standards (e.g., Government Digital Service standards or equivalents)
• Experience gathering requirements using varied methods and selecting the best approach per project
• Ability to analyse data from multiple sources (website analytics, research findings) to support decision-making
• Experience planning, running, and adapting Agile ways of working for projects

• Stakeholder management
• Collaborative mindset
• Facilitation and workshop leadership
• User research
• Backlog management
• Agile methodologies

…