Care Navigator (Dashwood Site)

Overview

This full-time role at Dashwood Medical Centre (across two sites) focuses on reception and administrative duties within a busy GP practice. You will greet patients, handle queries by phone and in person, arrange appointments, and liaise with the care team and community services. Training is provided for applicants with suitable skills, and cross-site work may be required. You contribute to a professional, patient-centered service in a supportive, innovative environment.

Responsibilities

• Manage front-desk activity and ensure high standards of patient interactions
• Handle face-to-face and telephone enquiries, directing patients and queries appropriately
• Schedule and manage appointments across sites
• Register new patients and perform related administrative tasks
• Liaise with multidisciplinary team members and community services
• Support smooth practice operations and uphold professionalism and courtesy
• Adapt to flexible working hours within contracted scope

Key requirements

• GCSE A to C in English and Maths
• Experience in GP practice advantageous
• Training provided for suitable applicants
• Strong communication and teamwork abilities

• customer service
• communication skills
• teamwork
• initiative

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