Operational Team Manager

Overview

In this role you lead the Ermine Community Hub, delivering high-quality, person-centred support for adults with profound and multiple learning disabilities. You will manage the daily operations, develop a dedicated team, and collaborate with families, health professionals and partners to achieve outstanding outcomes. You’ll oversee staffing, health and safety, building management and budgeting to ensure a safe, engaging environment. This is a mission-driven role that helps the council realise a Centre of Excellence for people with complex needs. You will drive continuous improvement and inclusive practice.

Pay / Benefits

• leave entitlement up to 31 days + bank holidays
• potential hybrid working opportunities
• health and wellbeing support
• local government pension scheme
• discount schemes across leisure and culture

Responsibilities

• Lead day-to-day service operations at the Ermine Community Hub
• Manage staffing, performance, and team development (8+ staff)
• Oversee health & safety, safeguarding and regulatory compliance
• Oversee building management and budget control
• Plan operational activities and resource allocation
• Collaborate with families, carers, health professionals and partner organisations
• Maintain a safe, welcoming environment and ensure high-quality, person-centred support
• Drive service improvement and develop a centre of excellence for complex needs

Key requirements

• Minimum of two years in a management role within a day service for adults with learning disabilities
• At least three years’ experience working with adults with profound and multiple learning disabilities (PMLD)
• Proven track record of leading teams of eight or more staff
• Strong understanding of operational, regulatory and person-centred requirements
• Experience in change management, staff development and fostering an inclusive culture
• Ability to oversee staffing, performance management, health and safety, safeguarding and compliance

• Strong communication and relationship-building
• Proactive, resilient and accountable
• Ability to motivate and develop staff
• Operational planning
• Health and safety management
• Budget control and resource management

…