FSE / Project Manager

Overview

In this role, you combine hands-on field service engineering with project management to support Agfa’s digital radiology solutions across the UK and Ireland. You will install, maintain and support imaging systems while leading customer projects from handover to completion. You’ll work with clinical users and internal teams to ensure safe, high-quality delivery of diagnostic imaging tech. This is a hands-on, customer-facing position with impact on patient care and IT integration. You’ll operate in a collaborative, service-driven environment with opportunities to shape project outcomes.

Pay / Benefits

• Company vehicle or car allowance
• Laptop and mobile phone
• Ongoing training and professional development
• Career progression opportunities
• Opportunity to work on industry-leading medical imaging technology
• Supportive and collaborative team environment

Responsibilities

• Install, commission and maintain Agfa imaging systems and ICT infrastructure
• Diagnose and rectify faults on customer sites
• Perform preventative maintenance, upgrades and corrective service
• Deliver strong customer service and technical support
• Create clear service reports and manage workload
• Ensure Health & Safety, ISO and WEEE compliance
• Support networking, remote diagnostics and healthcare IT integrations
• Lead customer projects from handover to completion
• Act as primary customer contact for project delivery
• Develop project plans, schedules and implementation strategies
• Manage budgets, timelines and deliverables
• Coordinate third‑party contractors and suppliers
• Lead project review meetings and escalation activities
• Maintain project documentation and support invoicing and revenue recognition

Key requirements

• HNC/HND, Degree or equivalent in Electronics/Electrical Engineering or ICT/Computer Science or Biomedical Engineering
• Strong ICT, networking and Windows environment knowledge
• Excellent fault-finding and diagnostic skills
• Strong planning, organisational and project management capabilities
• Exceptional customer-facing communication skills
• Full UK Driving Licence
• Comfortable working independently in a field-based role

• customer‑facing communication
• problem-solving
• planning and organisation
• ICT and networking
• Windows environment knowledge
• fault-finding and diagnostics

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