Vendor Alliances Operations Specialist

Overview

In this role you enable successful vendor partnerships by strong operational governance, commercial insight, and disciplined deal execution. You will own end-to-end deal registrations and maintain accurate data in our CRM, supporting Vendor Alliances Managers with analytics and documentation. You’ll contribute to vendor performance insights and prepare for reviews and go-to-market activities. This position sits at the core of Vendor Alliances, driving efficiency and confidence in partner programmes.

Pay / Benefits

• hybrid working
• career development and training
• excellent training and career prospects
• office facilities and incentives
• charity involvement and sustainability
• award-winning workplace culture

Responsibilities

• Own end-to-end governance of deal registrations across strategic and core vendors
• Coordinate with vendors, Vendor Alliances Managers, specialists, and sales teams
• Ensure deal registrations are accurate, timely, and compliant with vendor SLAs
• Review and report on deal registration approval rates and win/loss ratios
• Undertake and analyse loss analysis data to inform future alliance activity
• Maintain CRM as the single source of truth for deal data
• Track and manage direct vendor rebates, ensuring accurate governance and reporting
• Provide data for reporting on renewal retention, refresh potential, and cross-sell / upsell opportunities
• Support Vendor QBRs, performance reviews, and bi-annual client technology update meetings
• Analyse alliance performance trends to identify risks and growth opportunities
• Provide operational, administrative, and analytical support to Vendor Alliances Managers
• Support preparation and coordination of vendor meetings, QBRs, and sales enablement sessions
• Maintain internal vendor documentation and SharePoint / Compass pages
• Support tracking of certifications, specialisations, and partner programme requirements

Key requirements

• Strong organisational skills with excellent attention to detail
• Experience working with CRM systems and structured governance processes
• Ability to analyse commercial data and provide actionable insight
• Strong communication skills with internal and external stakeholders
• Understanding of vendor programmes, IT, software, or cloud environments (desirable)

• Attention to detail
• Analytical thinking
• Clear communicator
• CRM systems
• Data analysis
• SharePoint

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