Senior Corporate Communications & External Affairs Manager

Overview

In this role you will shape the external voice of a leading professional services business, owning the corporate narrative across media, investor materials, and leadership communications. You’ll lead a high‑performing communications team to build a unified market presence and elevate leadership visibility. You will advise the CEO and senior leadership on strategy, reputation, and positioning, while driving thought leadership and integrated campaigns. This is an opportunity to influence the brand at the highest levels and strengthen investor and industry perception. You will work closely with cross‑functional teams to deliver impact at scale.

Pay / Benefits

• 35 hour week
• hybrid/office working in Norwich
• 28 days annual leave + bank holidays
• life assurance 2x salary
• pension scheme
• discretionary bonuses

Responsibilities

• Lead the corporate communications team to ensure high-quality, aligned output across external channels
• Develop and maintain the investment narrative across media, digital content, investor materials and leadership communications
• Lead quarterly financial communications and market updates
• Oversee governance, messaging frameworks, approval processes, and communications standards
• Advise the CEO, CFO and executive leadership on strategy, reputation and positioning
• Build and manage a media database and cultivate relationships with journalists, analysts and financial press
• Shape and elevate leadership visibility, including a spokesperson strategy
• Drive thought leadership campaigns across PR, content, digital and SEO
• Plan and execute strategic PR and content campaigns integrating media, digital, SEO and owned channels
• Own the Confidence Index and wider survey programme, including methodology, analysis and outputs
• Manage external relationships with media and sponsorships
• Guard the corporate brand and reputation across PR, content, SEO and leadership communications
• Oversee integrated channel strategy to amplify the narrative and drive visibility
• Support public affairs activities on policy and industry issues
• Track and report communications performance including share of voice, sentiment and SEO impact
• Oversee issues management, crisis communications and reputation protection

Key requirements

• Degree in marketing, communications, media, public relations, journalism, business or related field, or equivalent experience (preferred)
• Significant experience in corporate communications, financial PR or external affairs in listed/pre-IPO environments
• Experience managing communications, content or digital teams
• Understanding of SEO, digital content strategy and owned-channel optimization
• Experience engaging with investors, analysts and financial media
• Strong national media relations and high-profile press activity
• Experience in reputation management, crisis communications and issues response
• Strong spokesperson capabilities
• Experience in professional services or franchise environments advantageous
• Proven leadership and people development ability
• Thrives in a dynamic, growing business environment

• collaboration
• strategic influence
• stakeholder management
• SEO
• digital content strategy
• owned-channel optimization

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