We have an exciting opportunity with Inspire ATA! They are a flexi-job provider and you will be employed by Inspire ATA and placed with True Compliance for your apprenticeship.
True Compliance is a cloud-based building compliance management platform designed primarily for housing providers. The platform helps organisations manage safety obligations, automate reporting, track actions and maintain accurate, audit-ready records. We are looking for an apprentice to join our growing team and support customers using our software platform.
Responsibilities:
Act as the first point of contact for customer support enquiries via the ticketing system and live chat
Manage incoming support tickets, ensuring they are logged correctly and assigned appropriate response times
Gather additional information from customers where further clarification is needed
Investigate and troubleshoot user issues, identifying solutions and escalating where necessary
Allocate tickets to the appropriate second-line support team members when required
Monitor ticket progress and ensure customers receive regular updates throughout the resolution process
Check completed work to ensure requests have been fully resolved before closing tickets
Help ensure customer queries are resolved within agreed service level agreements (SLAs)
Support customers in using the platform effectively and guide them through system features
Respond to live chat enquiries in a professional and timely manner
Create and maintain clear Knowledge Base articles and user guidance documentation
Work with the Customer Relationship Team to improve customer experience and service delivery
Learn how cloud-based software platforms operate and how technology supports business performance
Develop technical support, troubleshooting and customer service skills while working with real customers
Assist with identifying recurring issues and contribute to continuous improvement initiatives
Build strong working relationships with customers and internal teams
Required skills:
Strong organisational and time management skills
Excellent verbal and written communication skills
Friendly, professional and customer-focused approach
Strong attention to detail
Good problem-solving and analytical abilities
Ability to prioritise workload and work to deadlines
Comfortable learning and using new technology systems
Ability to work independently and as part of a team
Proactive and self-motivated attitude
Quick learner with a willingness to develop technical skills
Professional and discreet when handling sensitive information
The entry requirements for this programme are as follows:
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Please be aware:
Upon a successful offer of employment, the company may complete right-to-work checks and a Basic DBS check as part of the onboarding process
Working hours:
Monday to Thursday 9am – 5pm, Friday 9am – 3pm (1-hour lunch break each day)
Future prospects:
Upon successful completion of the apprenticeship, the apprentice may have the opportunity to progress into a permanent Cloud Support, Customer Success, Technical Support or Software Support role within the business.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
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