IT Helpdesk Level 3 Apprenticeship – Portal Technologies

Portal Technologies are looking for a motivated and enthusiastic apprentice to join our growing Service Desk team. This is an exciting opportunity to gain hands-on experience across IT support, cyber security, cloud services, websites, and telecoms while working towards an industry-recognised qualification.

Key responsibilities

• Provide first-line IT support via phone, email, and remote access.
• Log and manage support tickets, troubleshooting Microsoft 365, hardware, software, and networking issues.
• Set up user accounts, devices, MFA, and business applications.
• Assist with cyber security monitoring, phishing awareness campaigns, and security checks.
• Support website content updates and basic website maintenance.
• Help with telecoms administration, including user accounts, call routing, and handset configuration.
• Maintain accurate documentation and support client onboarding and deployment activities.

About you

• Passionate about IT and cyber security.
• Strong communication and customer service skills.
• Eager to learn and develop new technical skills.
• Organised, proactive, and keen to solve problems.
• Ability to work independently and as part of a team.

Desirable knowledge

Any experience or awareness of the following would be beneficial, but full training will be provided:

• Microsoft 365.
• Windows 11.
• Microsoft Teams, SharePoint and OneDrive.
• Networking and cyber security basics.
• Content management systems.
• VoIP telephony systems.

Working hours

9am – 5.30pm.

What you’ll gain

• Structured apprenticeship programme with full training.
• Experience across IT support, cyber security, cloud services, websites, and telecoms.
• Exposure to real customer environments and modern technologies.
• Supportive team with clear development and progression opportunities.

Benefits

• Death in Service Insurance 3x salary.
• 28 days holiday.

Potential career progression

IT Support Technician, Cyber Security Technician, Systems Administrator, or Professional Services Engineer.

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