Aftersales Manager

Overview

In this Aftersales Manager role, you lead a team of Technicians, Service and Parts Advisors to uphold high customer satisfaction and service standards. You’ll manage costs, data accuracy, and manufacturer compliance while maintaining a safe, efficient workshop. You’ll train and coach colleagues, implement effective processes, and drive performance beyond the manufacturer average. This role offers career development within a large, respected motor retailer and a chance to shape service excellence.

Pay / Benefits

• 25 days holiday rising with length of service plus bank holidays
• Access to online rewards platform with discounts
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension in place

Responsibilities

• Monitor and control costs in line with the business plan while upholding quality and service standards
• Ensure accurate collection and recording of customer data in line with Group standards
• Ensure adherence to manufacturer standards at all times
• Maintain a safe working environment for the team
• Monitor colleague performance and provide training and coaching to support success
• Implement and maintain effective processes to achieve high customer satisfaction levels above the manufacturer national average
• Drive the business forward to maximise customer satisfaction while leading the team to achieve objectives

Key requirements

• Track record in a similar Aftersales role, ideally with Franchise experience in the Motor Industry
• Strong leadership and people management skills
• Ability to drive performance, profitability, and operating efficiency
• Strong communication and organisational skills
• Capability to lead and motivate a team to meet business objectives

• leadership
• communication
• team management
• cost monitoring and control
• process design and improvement
• customer data management

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