Hotel Operations Manager

Hotel Operations Manager

VANRATH are delighted to be working with a well-established 4-star hotel in Belfast to recruit a Hotel Operations Manager. This is a newly created, hands-on role for someone who leads from the floor, keeping the property running smoothly day to day and making sure standards are consistently met.

You’ll work closely with the department managers, supporting busy periods, resolving issues quickly and following them through to completion. The focus is on delivery and accountability rather than hotel-wide strategy.

Salary: Competitive, depending on experienceHours: Full-time, 37.5 hours per week, with flexibility to work evenings and weekendsLocation: Belfast

About the RoleKey Responsibilities

• Oversee day-to-day hotel operations with a strong, visible presence in guest areas and back-of-house, walking the property daily to check standards and presentation
• Deal personally with escalated guest queries and complaints, and follow through on VIP arrangements, room moves and special requests
• Review the day’s occupancy, arrivals, departures, groups, events and staffing so operational gaps are solved before guests notice
• Work with Reception and Housekeeping to ensure rooms are cleaned, inspected and ready on time, carrying out regular room checks
• Support department managers during busy periods, and make sure agreed procedures, checklists and standards are followed consistently
• Check shift cover, resolve last-minute staffing gaps, and coach supervisors and team members on the spot
• Log and track maintenance defects until resolved, carry out routine health, safety and security checks, and ensure incidents are recorded and escalated promptly
• Coordinate with the food and beverage and events teams on guest numbers, timings and special requirements
• Identify service issues and bottlenecks, put agreed improvements in place, and keep the General Manager and Deputy General Manager updated on issues, actions and risks
• Hotel strategy, budgets and senior decisions stay with the General Manager and Deputy General Manager. This role provides hands-on coordination and support across the hotel.

What You Will NeedEssential

• Experience in hotel operations, duty management or a similar hands-on hospitality management role
• A good understanding of reception, housekeeping and guest service, and how departments work together day to day
• Confident being on the floor, taking ownership of problems and seeing them through
• Strong at prioritising, juggling competing demands and staying calm under pressure
• Able to coach supervisors and colleagues while respecting reporting lines
• Practical knowledge of hotel health, safety and security standards
• Comfortable with hotel systems, checklists, shift reporting and basic operational KPIs
• Flexible to work evenings and weekends as needed

What’s on Offer

• Competitive salary, depending on experience
• 28 days’ holiday for full-time staff
• Pension scheme
• Free parking
• Employee discounts on hotel stays and dining, plus friends and family rates
• Training, development and clear progression opportunities
• Long service recognition

For further information on this job, apply via the link or contact the VANRATH office for a confidential chat today.

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Skills:hotel manager operations manager hotel operations belfast hospitality hotel

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