Head of Internal Communications

Sense is a leading disability charity that works alongside disabled people with complex needs to break down barriers. It delivers personalised, creative and flexible support at every stage of life, working towards a future where everyone has the power, choice and control to live the lives they choose.

The opportunity

Sense is looking for a Head of Internal Communications to lead a strategic, inclusive programme that connects its people to its purpose. Reporting to the Chief People Officer and leading a team of three, you will shape culture, strengthen engagement and support organisational change across a diverse, geographically dispersed workforce, including frontline teams.

Main responsibilities

• Develop and deliver an internal communications strategy aligned with Sense’s goals, values and transformation priorities.
• Lead and develop the internal communications team, role modelling inclusive, values-led leadership.
• Advise the chief officers’ group and senior leaders on internal messaging and engagement.
• Partner with the external communications and social change teams so colleagues can act as ambassadors for Sense.
• Oversee internal channels, from the Sense Engage intranet to Teams, and trial new digital approaches, including AI.
• Lead internal communications for change programmes and crisis situations.
• Champion employee voice and set KPIs to measure the reach and impact of internal communications.

Key skills and experience required

• Significant internal communications leadership in a large, complex, values-led organisation, ideally in charity, health or social care.
• A track record of internal communications strategies that drive engagement, alignment and cultural change.
• Experience of leading communications through restructures, transformation programmes or crisis.
• Excellent stakeholder management, including influencing senior leaders and cross-functional teams.
• Experience of reaching frontline or dispersed workforces with varying levels of digital access.
• A commitment to disabled people with complex needs and Sense’s vision and values; a willingness to learn how to communicate with disabled people with complex needs and identify the barriers to their participation in all aspects of Sense’s work.

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