CX & Service Design Consultant — Unified Service Entry

B2e Consulting is seeking a consultant to redesign customer journeys for a major UK central government organisation. You will simplify contact channels, design a single entry point and craft future-state service processes. The role demands hands-on CX or service design expertise across multi-stakeholder environments.

London-based, hybrid working pattern. Start ASAP with a contract inside IR35, lasting until March 2027.

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