Change Manager

Job Description

The Role:

The Change Manager is responsible for designing and delivering structured change management approaches across programmes and projects to drive successful business outcomes.

The role focuses on embedding a consistent change framework across the portfolio, maximising employee adoption, enabling new ways of working, and ensuring change is delivered in a controlled, sustainable, and people-centred way.

Responsibilities Will Include

• Change Strategy & Framework
  • Design, implement, and continuously improve the change management framework across the portfolio
  • Drive alignment to a consistent set of methodologies, tools, and standards
  • Embed change management as a core capability across Change, Technology, Data and Operations functions
• Change Delivery
  • Lead change activity across multiple programmes and workstreams
  • Develop and deliver end-to-end change plans, including:
    • Stakeholder engagement
    • Communications
    • Training and readiness
    • Adoption and embedding
  • Ensure change delivery aligns with broader programme and business objectives
• Stakeholder Engagement & Influence
  • Engage and influence senior stakeholders to drive alignment and buy-in
  • Partner with business leaders, project teams, and SMEs to embed new ways of working
  • Coach leaders and teams through change, addressing resistance and enabling behavioural shift
• Adoption & Benefits Realisation
  • Define and track change success metrics (e.g. adoption, engagement, readiness)
  • Monitor progress and intervene where adoption is at risk
  • Ensure initiatives deliver intended business outcomes and benefits
• Continuous Improvement
  • Identify opportunities to improve organisational change capability and maturity
  • Implement tools, processes, and methodologies to enhance delivery
  • Analyse ongoing initiatives to identify efficiency and capability improvements and other ad hoc duties as required.

Further Relevant Skills And Experience

• Proven experience delivering change management across complex programmes
• Strong understanding of change management methodologies (e.g. Prosci, ADKAR or equivalent)
• Excellent stakeholder management and influencing skills
• Ability to operate across Change, Technology, Data and Operations environments
• Experience developing communication, engagement, and training strategies
• Exceptional communication skills, both written and verbal
• Excellent listening skills
• Ability toarticulatemessages to a variety of audiences
• Ability toestablishand maintain strong relationshipsacross all levels within anorganisation
• Ability to influence others and movetowarda common vision or goal
• Flexible and adaptable
• RecognisedChange Management certification
• Experience with large-scaleorganisationchange efforts
• Experience inInsurance or Financial Services preferred

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