Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better. Pay Range £38,000 to £45,000 Working Hours/Pattern: Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.
Job Description
Do you have experience leading and coaching performance-driven teams within employment, recruitment, skills, welfare-to-work, careers guidance or a related sector? Do you have experience managing team performance against KPIs, quality standards and customer/participant outcomes, including performance reviews, coaching and continuous improvement activities? Then consider the role of Team Leader at Reed in Partnership! Internal applications for this role close on 22/10/2026
What is the role about? North Sea Jobs Service (NSJS) is a voluntary transition service for current and former UK-resident oil gas workers who have worked in the industry within the last 2 years. It is commissioned by the UK Government, specifically the Department for Energy Security and Net Zero (DESNZ). Workers can access up to 12 months of tailored support, with the primary aim to create employment opportunities through employer and trade union engagement and provide Workers with tailored employment support and training. The Team Leader leads frontline delivery teams, ensuring Worker’s receive high-quality employability, careers and progression support. The role is responsible for team performance, service quality, employer engagement and achievement of employment and training outcomes whilst maintaining a positive Worker experience. The role is responsible for managing the performance, productivity and wellbeing of this team and supports the team through observation, coaching and development to exceed their targets; resolving escalated complaints; ensuring the maintenance of key relationships with partners and timely reporting of key performance indicators (KPI’s).
Responsibilities
- Periodic performance management meetings with all staff, including scored quarterly reviews and bi-annual development appraisals.
- Mentoring new and experienced staff, coaching for performance and instruction as required.
- Identifying skills gaps and co-ordinating development actions and training interventions for the team to excel in their roles and progress further within the company.
- Supporting recruitment of your team and across the wider business as required.
- Managing underperformance supportively but rigorously, working in partnership with the People team to progress persistent underperformance through the formal management process.
- Conducts caseload reviews with their direct reports every month, assessing staff performance with their caseload focusing on the quality of support provided to help a worker achieve their outcomes, reporting to the Senior Operations Manager.
- Daily, Weekly and Monthly monitoring and interrogation of a sophisticated range of KPI reports.
- Utilising Management Information tools to monitor performance, trends and best practice.
- Weekly and monthly reviews of performance and targets through the monthly performance management tool.
- Delivers Career Transition Workshops as and when required.
- Facilitating and maintaining relationships with employers at a regional/local level to identify opportunities for workers to continue to use their skills.
- Conducting detailed checks of workers files on a monthly basis to ensure quality.
- Monitoring the quality of worker provision in our delivery and resolving escalated complaints.
- Development and monitoring continuous improvement plans in line with the published continuous improvement planning cycle.
What’s in it for you?
A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:
- 25 days annual leave (pro-rata for part time) plus statutory bank holidays
- Reed Pension Scheme
- Award Winning Management & Leadership training
- Professional & Personal Development Funds
- Bi-annual pay reviews
- Plus much more that can be foundon our website
Company culture
At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.
We have an on-going strategic priority to make this a great place to work. We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other. Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For. Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
Essential Criteria
- Experience in a people management role leading performance-driven teams within employment, recruitment, skills or related sectors.
- Experience managing KPIs, quality standards and participant outcomes.
- Strong organisational, analytical and reporting skills.
- A minimum of two A-Levels or an equivalent Level three Diploma.
- Essential Criteria Effective stakeholder engagement and relationship management capability.
- Strong coaching, mentoring and staff development skills.
- Strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills.
- Personal interests including interest in people and willingness to learn.
- Excellent communicator verbally and in writing.
- High standard of advocacy, communication, presentational and interpersonal skills.
- Well organised and attentive to detail.
Desirable Criteria
- Knowledge of the Oil & Gas sector, offshore industries, clean energy or wider Industrial Strategy Priority Sectors is desirable.
Equal opportunity
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
If you would like to explore this further please discuss this with the talent partner for the role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.
Contact
Phone: 0333 2408490 Email: rinp.ma@reed.com
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