Regional Operations Lead

Overview

In this role you will lead the UK Workplace Operations across multiple sites, shaping a hospitality‑led, high‑standard workplace experience. You’ll align services with business priorities, manage budgets and risk, and drive governance and continuous improvement. You’ll empower a dispersed team, partner with senior stakeholders, and deliver safe, sustainable operations at scale. The role blends strategy, finance, and operations to impact colleague experience and service quality.

Responsibilities

• Lead and develop a geographically dispersed Workplace team across the UK sites, setting objectives and standards
• Provide strategic and operational leadership to ensure a consistent, hospitality‑led workplace experience
• Establish governance, performance measures, and service improvement plans; resolve material risks and service failures
• Oversee UK workplace operations, planned/reactive services, and statutory maintenance within service levels
• Own the annual operating plan and financial performance; forecast, analyse variance, and recommend actions
• Lead national TFM contract management, ensuring commercial control and contractual compliance
• Set supplier-management strategy; manage performance via KPIs, SLAs, QBRs
• Identify and mitigate supplier, financial, compliance, and operations risks; implement recovery plans
• Build relationships with senior stakeholders to align workplace strategy with priorities and communicate performance
• Sponsor and govern strategic workplace projects and change programs; ensure benefits realization
• Provide leadership for EH&S, compliance, and audits; maintain audit-ready governance
• Ensure data, reporting, and escalation processes support risk management and decision-making
• Drive sustainability, innovation, and continuous improvement across the UK portfolio
• Maintain executive oversight of customer-facing workplace services across locations

Key requirements

• Experience leading a dispersed workplace/ facilities team across multiple sites
• Strong financial management: budgeting, forecasting, variance analysis, cost control
• Contract and supplier governance experience; KPI/SLA/QBR discipline
• Risk management and incident response leadership
• Stakeholder management and ability to communicate performance and risks to senior leaders
• Change management and governance for strategic workplace initiatives
• Knowledge of EH&S, compliance, and audits (ISO or similar)

• Stakeholder management
• Coaching and people development
• Strong communication and influencing skills
• Budgeting and forecasting
• Variance analysis
• KPIs, SLAs, and QBR governance

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