2nd-Line IT Helpdesk Specialist: Own & Resolve Fast

Hermes is recruiting a Helpdesk Support Analyst – 2nd Line to join our small, hands-on London IT team, supporting around 500 users across 9 stores and 3 office locations. This is an 18-month FTC, full time, based at our Mayfair head office.

The role covers end-user support, troubleshooting, onboarding/offboarding, device deployment and IT asset management, with occasional travel to stores and offices. We value ownership, proactive problem resolution and strong customer service to keep users

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