Engineer Coordinator

Operations SchedulerLocation: Tunbridge WellsHours: Permanent, full-time role (40 hours per week), Monday to Friday, 8.30am-5.30pm (flexibility available with 24 hours’ notice)Hybrid working flexibility from home on some days once trainedSalary: £28,000-£32,000 per annum

If you enjoy keeping things running smoothly for customers and you are at your best in a fast-paced, busy environment then this could be the role where you thrive. Our Client, a well-established specialist within their field is expanding and looking for an Operations Scheduler to join a friendly team at the heart of service delivery.

What you will be doing:

• Creating the monthly schedule for engineers across London and the South East, aligned to contract frequency
• Proactively scheduling both planned PPM visits and reactive appointments, with attention to technician patches and route/access efficiency
• Monitoring visit completion throughout the month and spotting any drop-offs early
• Scheduling larger ad-hoc works and keeping the management team updated on any service delivery concerns
• Providing high-quality, personalised customer service-by phone and email-while managing expectations
• Supporting continuous improvement by feeding back sites of concern and helping build action plans
• Sending quotations for chargeable visits and treatments
• Handling complaints promptly: flagging issues immediately, while taking ownership to resolve quickly where possible

What you will bring:

• 2 years’ experience in scheduling/coordination (or a similar role)
• Excellent communication skills and a confident telephone manner
• Calm, professional confidence with both clients and engineers-especially under pressure
• Strong ability to multitask, work on your own initiative, and adapt quickly when priorities shift
• A proactive, “outside of the box” mindset

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