Customer Operations Leader — Transformation & Excellence

National Grid Electricity Distribution in Cardiff is hiring a Customer Operations Manager on a 6–12 month fixed term contract. You will oversee delivery of Customer Excellence strategies, lead a team of 100+ colleagues and drive transformation across sites, balancing customer needs with regulatory and financial targets.

Reporting to the Head of Contact Centres, the role combines office-based work with a hybrid approach, requiring strong leadership, stakeholder management and a hands-on approach

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