Reception Supervisor

About the Role

The Reception Supervisor acts as Duty Manager, leading the Reception team to welcome members and provide a premium experience. Working alongside the management team, the role involves leading and mentoring the Reception team to provide service excellence to all members, whether face to face or through telephone queries.

Key Responsibilities

• Act as Duty Manager in leading the Reception team.
• Welcome members and provide a premium experience.
• Work alongside the management team.
• Lead and mentor the Reception team.
• Provide service excellence to members face to face.
• Provide service excellence to members through telephone queries.

Required Experience & Qualifications

• Previous experience managing a customer service-led team.
• A passion for customer service.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced environment.
• A team player.

Benefits & Perks

• Free club membership for you and your family.
• 50% discount on food and drinks.
• Discounts on swimming, tennis lessons, and personal training.
• Opportunities for career advancement through internal training and development.
• Access to the Wagestream app, allowing pay on demand.
• Access to the benefits suite.

About the Company

We are Europe’s leading premium health and wellness group. We aim to create a thriving and inclusive culture, and together we are more than a Club.

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