Call Handlers

Company: Social Care Today
Apply for the Call Handlers
Location: Leicester
Job Description:

Company:

Nottingham City Council

Salary:

£26,824 – £27,694

Location:

Nottingham, Nottinghamshire

Sector:

Health and Social Care

Job Role:

Advisor

To actively support the Council’s vision, values, aims and priorities by delivering high-quality, customer-focused services that place children, young people and families at the centre of everything we do.

As the first point of contact for the Children’s Front Door, you will receive, manage and accurately record contacts, requests for support and safeguarding concerns relating to children and young people. You will gather relevant information, assess urgency and ensure that contacts are progressed promptly and appropriately in accordance with statutory guidance, local procedures and safeguarding responsibilities.

You will provide a professional, sensitive and responsive service to practitioners, partner agencies, children, young people and families, ensuring effective communication, accurate record-keeping and timely escalation of concerns where necessary. Through your role, you will contribute to the effective safeguarding and wellbeing of children and young people, helping to ensure they receive the right support at the right time.

  • The closing date for applications is 23.59 on Friday 23rd October 2026.

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Posted: October 15th, 2026