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Your New Job Title: MandarinspeakingITOperator-Banking
TheSkillsYou’llNeed:MandarinandEnglishfluent.Solidhelpdesksupport,useraccountadministration,ITassetsmanagement,meetingsupport,vendorcoordination,andIToperationsmonitoring.
YourNewSalary:CompetitiveDependingonexperience
Fullyofficebased
Start:ASAP
Permanent
Reportsto:DeputyHeadofIT
MandarinspeakingITOperator–WhatYou’llbeDoingEachDay:
- Responsibleforusersupport.Assistingemployeeswithdesktopsetup,computerconfiguration,phoneandnetworkconnection,softwareinstallation,systemaccessprovisioning,etc.
- Manageservicedeskmailbox,andassigntickets(bothhotlineandmailbox),responsibleforescalationmanagement,includingidentifyingcomplexissueandescalatingtospecializedteamssuchasinfrastructureteam,securityteamandapplicationteam,aswellasheadanddeputyheadofIT.
- Responsiblefordocumentingsolutionsinaknowledgebaseandprovidingbasicusertrainingtopreventrecurringissues.
- Responsibleforprovisioningnewemployeeonboarding,forADandbusinesssystemusermaintenance,passwordreset,lockandunlockuseraccount,guideemployeeforaccesscomputerandFOVAsystem.
- Inchargeofmeetingsupport,includinginternetconferencemeeting,internalmeetingwithHO.
- InchargeofITcustodyandstorageroom,equipmentdeliveryprocess,loggingintoFinancefixassetsystemandITresourcesystem,aswellasconfigurationdatabasesystems.
- Performthetapbackuprotationreplacement,coordinatewithserviceproviderfortapstransportation.
- Inchargeofinvoicepaymentprocess,checktheaccountingdetailandrecordcorrespondentinvoice.
- Inchargeofprintermaintenance,includingtonersreplacement,paperstuckissues.
- PerformmonitoringofITeventsandincident,withinthecomputerroomenvironment,HOmonitoringsystem,SOCmonitoringsystem,HOincidentsystem,changesystem.
- Performyear-endstocktakingoftheITassets.
MandarinspeakingITOperator–TheSkillsYou’llNeedtoSucceed:
- English&Chinese(Mandarin)–fluentbothoralandwritten.
- Provenrecordofrelevantexperiences.
- MicrosoftServerandDesktopoperatingsystems(2019Server,Win10/11)
- CoreMicrosoftInfrastructuretechnologiesandsolutions(Exchange,AD,WSUS,RDS,DFS)
- SystemsVirtualization(VMware,vSphere,Hyper‑V)
- Backuptechnologies(Veeam,BackupExec,SystemRecovery,EndpointProtection,LTO)
- Serverhardwaremaintenanceandtroubleshooting
- Hardwarefirewallsandrouterconfiguration
- Switching(HP,Cisco,Juniper)
- Systemandnetworkmonitoring
Startdate:ASAP
Workinghours:9amto5pm
Please follow us on Linkedin:https://www.linkedin.com/company/people-first-team-china
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
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