Service Operations & Incidents Analyst (Sportsbook)

William Hill PLC is seeking an experienced Service Operations professional to manage end-to-end incident response for sportsbook, gaming, payments, retail and data services. The role covers first and second line incidents with cross-site support and hybrid working from Leeds.

You will monitor platforms, analyze logs, triage alerts, and communicate with senior stakeholders. The position requires strong organisational skills, resilience, and clear documentation to drive improvements across the

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