Service Manager

We are recruiting on behalf of our client for a highly skilled Service Manager to join their expanding team in Scarborough. This is an excellent opportunity for an experienced automotive professional seeking a role within a growing, reputable business. The Service Manager will be pivotal in leading the service department, ensuring high standards of customer satisfaction, and driving team performance.

Benefits:

• Competitive salary of up to £45,000, dependent on experience
• Monday to Friday working week with no weekends
• On-site parking facilities
• Opportunity to work within a company that has diversified its product range
• Escape the environment of large PLC companies and join a locally renowned, expanding business

Duties:

• Lead, motivate, and develop a high-performing service team to deliver exceptional customer service
• Manage workshop resources effectively to optimise efficiency and maintain productivity
• Oversee booking schedules to ensure proper workshop allocation and timely completion of tasks
• Promote additional services and products to increase revenue as theService Manager
• Analyse financial performance and identify areas for improvement
• Address customer complaints promptly, professionally, and with effective resolutions
• Foster a team culture focused on high standards, accountability, and continuous improvement

Requirements:

• Proven experience as a Service Manager in the automotive sector or a background as a Workshop Controller / Senior Technician
• Strong customer-focused approach with a demonstrated ability to foster improvement and team motivation
• In-depth knowledge of automotive industry standards and core service processes
• Exceptional leadership and communication skills as theService Manager
• High attention to detail and a strong commitment to maintaining service quality
• Valid driving license with no major infractions

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